Eliminate wait anxiety. Transform your customer flow into a seamless, autonomous experience.
QMS by Sys-Metrics delivers an AI-ready, edge-computed queuing platform with zero SaaS lock-in. From smart kiosks to predictive routing and real-time analytics—fully managed on your premises. Total data sovereignty meets effortless operation.
Everything your front desk, counters, and displays need. In one system.
No separate software. No sticky notes. No shouting names across the hall.
Reception Desk
Select a service, pick a priority, and print a token. That's it. Customer gets a numbered slip, their name appears on the TV display, and they wait comfortably.
Self-Service Kiosk
A touchscreen where customers pick their own service and get a printed token. No staff needed at the entrance. Works great for high-traffic lobbies.
Counter Panel
Your counter staff press one button to call the next person. One button to mark them served. That simple. Also handles transfers, recalls, and walk-in customers.
Public Displays
Big screen TVs showing who's being served, who's next, and who just finished. Includes a clock, scrolling announcements, and automatic voice calls. Five different themes to match your facility.
Admin Panel
Manage users, floors, departments, and counters from one place. Design your own token slips. Choose display themes. Everything configurable without touching code.
Live Dashboard
See how many people are waiting, how long they've been waiting, which counters are busy, and whether a bottleneck is building up. The system alerts you before customers get frustrated.
Reports & Analytics
How many customers today? Average wait time? Busiest hour? Which counter served the most? Export everything to Excel. Prove your efficiency to management.
Multi-Floor Routing
Manage massive facilities with Multi-Floor support. Supervisor dashboards broadcast token status and queues in real-time across the entire building using WebSocket technology.
Agent Gamification
Boost staff performance with automated Streaks & Achievements. Agents unlock ranks as they efficiently serve customers, turning daily metrics into engaging goals.
Smart Print Agents
Distributed hardware integration. Connect thermal printers across different floors that report their online/offline health directly to the server, ensuring instant token printing anywhere.
Automated Email Reports
Schedule automatic daily database backups and beautifully formatted statistical reports delivered directly to management inboxes without manual intervention.
Frictionless edge deployment. Zero cloud tax. Total control.
Unlike generic SaaS platforms that hold your data hostage, QMS gives you full data sovereignty with a fully managed on-premise architecture. No cloud outages, no per-user licensing traps.
We Come to You
Our engineers arrive at your facility, set up the server, install the system, connect your printers and TV screens, and configure everything to match how you work.
Your Staff Starts Using It
Reception prints tokens. Counters call customers. Displays show the queue. The system is so simple your team figures it out within the first hour. If anyone needs help, we are a phone call away.
We Keep It Running
Updates, security patches, performance tuning, backups, monitoring, all handled remotely by us. You never think about maintenance. The system just works, day after day.
Data Sovereignty & Zero SaaS Tax
Your data never leaves your facility. No exorbitant monthly cloud fees. No internet dependency for core operations. Enterprise-grade security with a completely isolated edge-server architecture.
This is how enterprise software should work. No IT department needed on your end. No complicated manuals. No vendor lock-in. We operate under a formal service agreement with clear terms, defined response times, and strict data handling policies.
A complete patient journey. From registration to billing.
QMS does something no other queue system handles well: it follows the patient through every department.
Each department sees only their patients
The lab counter does not see pharmacy patients. The X-ray counter does not see registration patients. Clean, focused, no confusion.
Patients move automatically
When consultation finishes, the patient moves to the lab queue automatically. No one needs to transfer them. No one needs to remember.
Reopen if needed
Patient needs to go back to consultation? Two clicks. The token reopens at any previous stage. Built for how hospitals actually work.
Supervisor sees everything
One screen shows every patient's current stage, wait times, and department loads. Know exactly where the bottlenecks are before they become problems.
Three ways to run your queue. Pick what fits.
Walk-In Service Centers
Reception prints a token. Customer waits. Counter calls them. Served. Done. This is how government typing centers, municipality offices, and licensing bureaus operate. Simple, fast, handles hundreds of customers a day.
Hospitals & Medical Centers
The full seven-stage patient pipeline. Patient registers, gets triaged, sees the doctor, goes to lab, gets an X-ray, picks up medicine, pays the bill. The system tracks them through every step. No patient gets lost.
Banks & Financial Services
Priority lanes for VIP customers. Urgent tokens for time-sensitive transactions. Multiple counters handling different services. Customer flow analytics so you know exactly how your branch is performing.
If people wait in line at your facility, QMS is for you.
We have designed the system for environments where queuing failures have real consequences.
Government Service Centers
Typing centers, immigration halls, municipality offices, licensing bureaus. High-volume environments where order and transparency matter.
Hospitals & Clinics
Patient flow across multiple departments. Registration to billing with complete visibility. Built for medical workflows.
Banks
Priority queuing, multi-service routing, and branch performance analytics. Keep your premium customers moving.
Post Offices & Telecom
Self-service kiosks reduce walk-in pressure. Different services routed to the right counters automatically.
Universities
Student affairs, admissions, exams office, library. Different departments, one system.
Corporate Facilities
Employee services, IT helpdesk, HR walk-ins. Give your internal teams the same efficiency your customers deserve.
Runs on a server at your facility. Works on any browser.
Your staff uses Chrome or Edge. Your TVs use Chrome or Edge. The server sits in your server room. That is the entire technology stack you need to care about.
Server
We provision and configure a server that sits in your building. It runs the entire system independently. No cloud dependency. No internet required for operations.
Printers
Standard thermal receipt printers. We connect them, test them, and make sure token slips print instantly when your receptionist clicks a button.
Displays
Any TV or monitor connected to a small computer or Raspberry Pi running a browser. We configure the display layout, theme, and announcements.
Security
Encrypted passwords. Brute-force protection. Role-based access. Activity logs. Your data stays on your server. Nobody outside your organization accesses it without authorization.
You do not need an IT department to run QMS. If something breaks, we fix it. If something needs updating, we update it. You never touch the server. You just use the system and it works.
One setup. One annual contract. Zero surprises.
You pay a one-time deployment fee (we come to your facility, install everything, configure all modules, and connect your hardware). Then an annual maintenance contract that covers updates, monitoring, and support. No per-user fees. No per-token fees. No cloud costs.
Your data. Your hardware. Your facility. We just make sure the system never lets you down.
You ask. We answer.
What exactly does "managed" mean?
It means you do not need to know how servers work. We handle everything technical: initial setup, configuration, software updates, security patches, performance monitoring. Your staff just opens a browser and uses the system. We are responsible for making sure it keeps running.
How long does setup take?
One working day at your facility. We arrive in the morning, and by the afternoon your reception is printing tokens, your counters are calling customers, and your displays are showing the queue. Your team will already know how to use it.
Will my staff need training?
The system is designed to be obvious. Reception prints tokens with one click. Counters call the next person with one click. Displays update themselves. Most staff are operational within the first hour. We show everyone the basics on setup day and stay available for questions anytime.
What if something breaks?
You call us. We fix it remotely. The system monitors itself and alerts us to issues before you even notice them. If the server itself goes down (rare), all components restart automatically. Queue operations continue without interruption.
Can I see who did what?
Every action is logged. Who generated a token, who called it, who completed it, when it happened. The admin panel gives you a searchable activity log. The reports section shows you daily, weekly, and monthly summaries.
Is my data safe?
Your data lives on a server inside your facility. It never goes to the cloud. It is never shared with anyone. We maintain authorized technical access strictly for management and support, under a formal agreement that defines exactly what we can and cannot do with your system.
Can I customize the token slips and displays?
Yes. The admin panel lets you design your own token slips (what information appears, logo placement, barcode on/off). Displays have five themes to choose from. You can set custom scrolling announcements and configure voice announcements in your preferred language.
What if we have multiple floors?
QMS handles that natively. Each floor gets its own departments, counters, kiosks, and displays. Staff on floor 2 do not see floor 1's queue. The supervisor can view all floors or drill into one. This is built into the core, not bolted on.
How does agent gamification work?
The system tracks the number of customers served and average service time per agent, translating these metrics into daily streaks and points. This encourages healthy competition, boosting productivity while maintaining service quality.
Are the print agents reliable?
Extremely reliable. Thermal printers are connected via our Smart Print Agent network which continuously pings the central server with their online/offline status, allowing rapid troubleshooting before an issue affects your customers.
Can I receive automated reports?
Yes. QMS can be configured to automatically send daily or weekly statistical reports, as well as database backups, straight to your management email.
Tell us about your facility. We'll tell you exactly how QMS fits.
No pressure. No sales pitch. Just an honest conversation about whether this system works for you.